Complaint form
A justifiable complaint may be submitted when a product:
• Is damaged during transport.
• Is missing pieces or components upon delivery, or if the incorrect quantity is delivered.
• Is delivered with the incorrect dimensions or is incorrectly produced.
• Does not live up to the manufacturer’s standard of quality.
A complaint is not deemed justifiable when a product:
• Is damaged by the buyer.
• Is ordered incorrectly (e.g. due to measurement errors).
• Is not installed or assembled properly.
How can I submit a complaint?
It is important that you submit a complaint immediately upon identifying a defect, damage or anything else that is justifiable of a complaint.
In order to submit a complaint, you must fill out our complaint form below and click ‘Send’.
When can I expect a response?
We will process your complaint as quickly as possible, and in most cases within two business days.
Attach photo documentation.
If possible, we ask that you attach photo documentation to the form so that we can process your complaint as quickly as possible.
Transport damage / defect.
Remember that complaints concerning transport damage or defects found upon delivery to the end customer or to your warehouse must be submitted by no later than 30 days after receipt of the item(s) in question.
TIP: Provide a possible solution to the complaint.
We cannot guarantee that your suggestion will be followed, but we may expedite the solution to the complaint with this information.
