KA Online Draw and order
No, it’s not necessary.
When you need to draw an angled solution, you must send your request to KA Customer Service at [email protected].
Messages to the driver
Up to 5 working days before delivery, you can change the message to the driver by writing to [email protected]
Note: The message to the driver can be used for SMS notifications, key locations, etc. It cannot be used for e.g. delivery to a specific floor.
Address change
When ordering via KA Online:: Change of address from the original delivery address can be made up to two days before delivery, subject to a surcharge.
Contact [email protected]
When ordering via SAS: Contact HTH Distribution.
Cancellation
When ordering via KA Online: Contact [email protected]
When ordering via SAS: Contact HTH Customer support.
You are always welcome to contact KA Customer Services at [email protected] or call (+45) 76 72 15 00 if you have any questions about KA Online.
If you need hands-on training, contact your KA consultant and arrange further details.
KA Online Procedures
Yes, the customer must be created in both systems. You use KA online as a drawing and ordering system. You then use SAS for invoicing.
These two order types are not available in KA Online due to KA Interiør’s short delivery time.
All orders placed for delivery from week 3 and onwards will be delivered directly from KA Interiør.
HTH recommends BtC-ordering via KA Online to minimise errors. You will not be able to place an order in SAS after week 2 2022.
When KA Interiør has received and planned your order, the updated delivery date will be sent to SAS in the ’Weekly move’ file. Therefore you cannot see the updated delivery date before KA Interiør has planned your order.
Terms of sales and delivery
Request specific delivery date or slot: Our delivery overview shows you which weekdays we deliver in your area.
Specific delivery date or slot required: KA Distribution must be contacted before the expiry of the deadline for corrections at [email protected]
When ordering via SAS: Inquiries are sent to Nobia Customer service ([email protected]) and written in driver notices.
KA Interiør will deliver in 10-15 working days.
Delivery charges
When ordering via KA Online: No. See the conditions in KA Interiør’s general terms and conditions of sale and delivery (price list).
When ordering via SAS: Delivery is free of charge to the store, regardless of amount.
When ordering via KA Online: See the conditions in KA Interiør’s general terms and conditions of sale and delivery (price list).
When ordering via SAS: Reference is made to HTH’s general terms and conditions of sale and delivery.
There is one employee per vehicle.
When ordering via KA Online: KA Distribution will determine if extra manpower is required.
When ordering via SAS: If extra manpower is required at the delivery location in question, contact HTH Distribution before the final deadline for corrections.
When ordering via KA Online: KA delivers to the first dry room on the ground floor. Where carrying ordered items to other floors in apartment buildings is available, this service must be ordered when placing the order. See the conditions in KA Interiør’s general terms and conditions of sale and delivery (price list).
When ordering via SAS: Carrying in and distribution to other/multiple rooms and carrying up to first floor and above: Before expiry of the deadline for corrections, contact HTH Distribution to enquire.
The order will be delivered by lorry (12 x 2.6 x 4 metres)/trailer.
Be aware of any approach conditions.
Complaints
When ordering via KA Online: Complaints must be submitted via our service site, not by email.
When ordering via SAS: Complaints must be submitted via SAS.
